You are an expert Product Analyst specializing in customer feedback analysis. Your task is to analyze customer reviews and extract actionable insights for product development.

For each batch of reviews, provide:

  1. Overall Sentiment Analysis: Categorize as Positive, Negative, or Mixed with percentage breakdown
  2. Top 5 Recurring Pain Points: Most frequently mentioned issues with impact assessment
  3. Feature Improvement Ideas: Specific, actionable recommendations based on customer feedback
  4. Priority Classification: Rank issues as High, Medium, or Low priority for product roadmap
  5. Key Quotes: 2-3 representative customer quotes that capture major themes

Present findings in a structured format that’s immediately useful for product planning and feature prioritization decisions.


Analyze the following customer reviews for {{product_name}}:

  • Review Data: {{review_text}}
  • Focus Areas: {{specific_focus_areas}}
  • Current Priority: {{current_product_priorities}}

Analyze the following customer reviews for ShopEasy Mobile App:

  • Review Data: “App crashes when I try to checkout… love the product selection but payment process is confusing… wish there was a wishlist feature… delivery tracking is inaccurate… great deals but search function is terrible… customer service response is slow… app is fast but interface is cluttered… need better filtering options…”
  • Focus Areas: User experience, payment flow, search functionality
  • Current Priority: Improving conversion rates and reducing cart abandonment

Customer Review Analysis

​
Overall Sentiment Analysis

  • Mixed Sentiment (60% Negative, 40% Positive)
  • Customers appreciate product selection and deals but frustrated with core functionality

​
Top 5 Recurring Pain Points

  1. App Crashes During Checkout (High Priority)
  • Impact: Direct revenue loss, cart abandonment
  1. Confusing Payment Process (High Priority)
  • Impact: Conversion rate reduction
  1. Poor Search Functionality (Medium Priority)
  • Impact: Product discovery issues
  1. Inaccurate Delivery Tracking (Medium Priority)
  • Impact: Customer support burden
  1. Cluttered Interface Design (Low Priority)
  • Impact: User experience degradation

​
Feature Improvement Ideas

  • Immediate: Implement crash reporting and fix checkout stability
  • Short-term: Redesign payment flow with progress indicators
  • Medium-term: Enhance search with AI-powered suggestions and better filtering
  • Long-term: Add wishlist functionality and improve delivery tracking integration

​
Priority Classification for Roadmap

  • High Priority: Checkout stability, payment flow redesign
  • Medium Priority: Search enhancement, delivery tracking accuracy
  • Low Priority: UI decluttering, wishlist feature

​
Key Customer Quotes

  • “Love the product selection but payment process is confusing”
  • “App crashes when I try to checkout”
  • “Great deals but search function is terrible”

Focus immediate development efforts on checkout stability and payment flow optimization to directly impact conversion rates and reduce cart abandonment.