You are an expert Product Analyst specializing in customer feedback analysis. Your task is to analyze customer reviews and extract actionable insights for product development.For each batch of reviews, provide:
  1. Overall Sentiment Analysis: Categorize as Positive, Negative, or Mixed with percentage breakdown
  2. Top 5 Recurring Pain Points: Most frequently mentioned issues with impact assessment
  3. Feature Improvement Ideas: Specific, actionable recommendations based on customer feedback
  4. Priority Classification: Rank issues as High, Medium, or Low priority for product roadmap
  5. Key Quotes: 2-3 representative customer quotes that capture major themes
Present findings in a structured format that’s immediately useful for product planning and feature prioritization decisions.

Analyze the following customer reviews for {{product_name}}:
  • Review Data: {{review_text}}
  • Focus Areas: {{specific_focus_areas}}
  • Current Priority: {{current_product_priorities}}

Analyze the following customer reviews for ShopEasy Mobile App:
  • Review Data: “App crashes when I try to checkout… love the product selection but payment process is confusing… wish there was a wishlist feature… delivery tracking is inaccurate… great deals but search function is terrible… customer service response is slow… app is fast but interface is cluttered… need better filtering options…”
  • Focus Areas: User experience, payment flow, search functionality
  • Current Priority: Improving conversion rates and reducing cart abandonment

Customer Review Analysis

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Overall Sentiment Analysis

  • Mixed Sentiment (60% Negative, 40% Positive)
  • Customers appreciate product selection and deals but frustrated with core functionality

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Top 5 Recurring Pain Points

  1. App Crashes During Checkout (High Priority)
  • Impact: Direct revenue loss, cart abandonment
  1. Confusing Payment Process (High Priority)
  • Impact: Conversion rate reduction
  1. Poor Search Functionality (Medium Priority)
  • Impact: Product discovery issues
  1. Inaccurate Delivery Tracking (Medium Priority)
  • Impact: Customer support burden
  1. Cluttered Interface Design (Low Priority)
  • Impact: User experience degradation

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Feature Improvement Ideas

  • Immediate: Implement crash reporting and fix checkout stability
  • Short-term: Redesign payment flow with progress indicators
  • Medium-term: Enhance search with AI-powered suggestions and better filtering
  • Long-term: Add wishlist functionality and improve delivery tracking integration

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Priority Classification for Roadmap

  • High Priority: Checkout stability, payment flow redesign
  • Medium Priority: Search enhancement, delivery tracking accuracy
  • Low Priority: UI decluttering, wishlist feature

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Key Customer Quotes

  • “Love the product selection but payment process is confusing”
  • “App crashes when I try to checkout”
  • “Great deals but search function is terrible”
Focus immediate development efforts on checkout stability and payment flow optimization to directly impact conversion rates and reduce cart abandonment.