ADALINE PRIVACY POLICY

Last Updated: May 6, 2025

1. INTRODUCTION

At Adaline, Inc. ("Adaline," "we," "our," or "us"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information about you when you visit our website (adaline.ai), use our services, applications, APIs, SDKs, or otherwise interact with us (collectively, the "Services").

This Privacy Policy applies to information we collect when you use our Services or otherwise interact with us. It does not apply to information that our customers upload to our platform or process using our Services. For information about how our customers handle your data, please contact them directly.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you understand and agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. UPDATES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our information practices, our Services, or applicable law. We will post the updated Privacy Policy on our website and indicate the date of the latest revision. For material changes, we will make reasonable efforts to provide notice via email to the email address associated with your account or through the Services. We encourage you to review the Privacy Policy whenever you access the Services to stay informed about our information practices.

Your continued use of our Services after we post any modifications to the Privacy Policy constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated Privacy Policy, you must stop using our Services.

3. INFORMATION WE COLLECT

We collect several types of information from and about users of our Services:

3.1 Information You Provide Directly

When you use our Services, you may provide us with the following types of information:

  • Account Information: When you register for an account, we collect your name, email address, company name, job title, password, and other registration information necessary to create and secure your account.
  • Profile Information: Information you provide in your profile, such as a profile photo, biography, or preferences.
  • Billing Information: When you subscribe to our paid Services, we collect payment and billing information, including your credit card details, billing address, and other payment information necessary to process your transaction.
  • User Content: Information you provide when using our Services, such as prompts, configurations, evaluation criteria, deployment settings, and any other data you input, upload, or create within our platform.
  • Communications: Information you provide when you contact us for customer support, respond to surveys, or otherwise communicate with us.
  • Employment Applications: If you apply for a job with us, we collect information included in your application, resume, cover letter, and other materials you submit.

3.2 Information Collected Automatically

When you use our Services, we may automatically collect certain information about your device and usage, including:

  • Device Information: Technical data about your device, such as your device type, operating system, browser type, IP address, and unique device identifiers.
  • Usage Information: Information about how you use our Services, including log data, clickstream data, page views, timestamps, referring/exit pages, and the pages or features you access.
  • Performance Metrics: Information about the performance of our Services, including load times, errors, and usage patterns.
  • Location Information: General location information derived from your IP address.
  • Cookies and Similar Technologies: We and our service providers may use cookies, web beacons, pixels, and similar technologies to collect information about your use of our Services. For more information, please see Section 8, "Cookies and Similar Technologies."

3.3 Information From Third Parties

We may receive information about you from third parties, including:

  • Integration Partners: If you connect third-party services to your Adaline account (such as GitHub, GitLab, or other development tools), we may collect information from these integrations as authorized by your settings in those services.
  • Authentication Providers: If you sign in using a third-party authentication provider (such as Google, Microsoft, or GitHub), we receive information they share with us, such as your name, email address, and profile picture.
  • Analytics Providers: We may receive information from analytics providers that help us understand how users interact with our Services.
  • Marketing Partners: We may receive information from marketing partners to help us measure the effectiveness of our marketing campaigns.
  • Business Partners: We may receive information from business partners, such as when we jointly offer services or when they refer customers to us.

4. HOW WE USE YOUR INFORMATION

We use the information we collect for various purposes, including:

4.1 Providing and Improving Our Services

  • To provide, maintain, and improve our Services
  • To process transactions and manage your account
  • To respond to your requests, comments, or questions
  • To provide customer support and technical assistance
  • To customize and personalize your experience with our Services
  • To develop new products, features, and services
  • To monitor and analyze trends, usage, and activities in connection with our Services
  • To debug, identify and fix errors or issues in our Services

4.2 Communications

  • To communicate with you about products, services, offers, promotions, and events
  • To send administrative messages, updates, technical notices, security alerts, and support messages
  • To process and respond to your inquiries and requests
  • To inform you about changes to our terms, conditions, and policies

4.3 Security and Legal Compliance

  • To protect the security and integrity of our Services
  • To detect, prevent, and address fraud, unauthorized access, and other illegal activities
  • To comply with legal obligations
  • To enforce our terms, conditions, and policies
  • To exercise or defend legal claims

4.4 Analytics and Research

  • To conduct research and analytics to better understand how users access and use our Services
  • To improve the content, functionality, and usability of our Services
  • To evaluate our marketing and product development efforts

We may also use your information in an aggregated or de-identified manner that cannot reasonably be used to identify you for any lawful purpose.

5. HOW WE SHARE YOUR INFORMATION

We may share your information in the following circumstances:

5.1 Service Providers

We may share your information with third-party service providers that perform services on our behalf, such as:

  • Cloud infrastructure and hosting providers
  • Payment processors
  • Customer relationship management and support services
  • Analytics providers
  • Email and communication services
  • Security and fraud prevention services

We require these service providers to use your information only as necessary to provide services to us and to protect your information with appropriate security measures.

5.2 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or the use of your personal information via email or through our Services.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose your information if we believe in good faith that disclosure is necessary to:

  • Comply with legal obligations
  • Protect and defend our rights or property
  • Prevent or investigate possible wrongdoing in connection with the Services
  • Protect the personal safety of users of the Services or the public
  • Protect against legal liability

5.4 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

5.5 Partners and Integrations

If you choose to integrate our Services with third-party services or applications, we may share information with those third parties as necessary to facilitate the integration.

5.6 Aggregated or De-identified Information

We may share aggregated or de-identified information (information that cannot reasonably be used to identify you) with third parties for research, marketing, analytics, or other purposes.

6. DATA RETENTION

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

  • The duration of our relationship with you and the time needed to provide our Services
  • Whether we have a legal obligation to retain the information
  • Whether retention is advisable in light of our legal position (such as for statutes of limitations, litigation, or regulatory investigations)

When we no longer need your information, we will securely delete or anonymize it so that it can no longer be associated with you.

7. YOUR RIGHTS AND CHOICES

Depending on your location, you may have certain rights regarding your personal information. These may include:

7.1 Access and Data Portability

You may request access to the personal information we hold about you and, in some cases, request a copy of your personal information in a structured, commonly used, and machine-readable format.

7.2 Correction

You may request that we correct inaccurate or incomplete personal information that we hold about you.

7.3 Deletion

You may request that we delete your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected.

7.4 Restriction of Processing

You may request that we restrict the processing of your personal information in certain circumstances, such as when you contest the accuracy of the information.

7.5 Objection

You may object to our processing of your personal information in certain circumstances, such as when we process your information for direct marketing purposes.

7.6 Withdraw Consent

Where we process your personal information based on your consent, you may withdraw your consent at any time. This will not affect the lawfulness of processing based on your consent before its withdrawal.

7.7 Account Settings

You can update certain information about your account directly through your account settings. If you need assistance, please contact us using the information in the "Contact Us" section below.

7.8 Marketing Communications

You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in our marketing communications or by contacting us using the information in the "Contact Us" section below.

To exercise any of these rights, please contact us as described in the "Contact Us" section below. Please note that we may require verification of your identity before fulfilling your request, and certain exceptions or limitations may apply based on applicable law.

8. COOKIES AND SIMILAR TECHNOLOGIES

We and our service providers use cookies, web beacons, pixels, and similar technologies to collect information about your use of our Services.

8.1 Types of Cookies We Use

  • Essential Cookies: These cookies are necessary for the operation of our Services and enable you to use its features. Without these cookies, our Services would not function properly.
  • Analytical/Performance Cookies: These cookies help us understand how visitors interact with our Services by collecting and reporting information anonymously. They help us improve the functionality and user experience of our Services.
  • Functionality Cookies: These cookies allow our Services to remember choices you make and provide enhanced, personalized features.
  • Targeting/Advertising Cookies: These cookies are used to deliver advertisements more relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and to help measure the effectiveness of advertising campaigns.

8.2 Your Cookie Choices

Most web browsers are set to accept cookies by default. If you prefer, you can usually set your browser to remove or reject cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.

For more information about cookies and how to manage them, please visit www.allaboutcookies.org.

9. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include, but are not limited to:

  • Encryption of sensitive data in transit and at rest
  • Access controls and authentication mechanisms
  • Regular security assessments and penetration testing
  • Monitoring for suspicious activities
  • Employee training on data security and privacy

However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to protect your information, we cannot guarantee its absolute security.

10. INTERNATIONAL DATA TRANSFERS

We may transfer, process, and store your information on servers located in various countries, including outside your country of residence. This is necessary to provide our Services and operate our business. When we transfer your information across borders, we take steps to ensure that your information receives an adequate level of protection wherever it is processed.

11. CHILDREN'S PRIVACY

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will promptly delete that information. If you believe we have collected personal information from a child under 13, please contact us using the information in the "Contact Us" section below.

12. THIRD-PARTY LINKS AND INTEGRATIONS

Our Services may contain links to third-party websites, applications, or services that are not owned or controlled by Adaline. This Privacy Policy applies only to our Services. We have no control over, and assume no responsibility for, the privacy policies or practices of any third-party websites or services. We encourage you to review the privacy policies of any third-party websites or services that you visit or use.

13. CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you may have additional privacy rights under the California Consumer Privacy Act (CCPA) and other California privacy laws. These rights may include:

  • The right to know what personal information we collect, use, disclose, and sell
  • The right to request that we delete your personal information
  • The right to opt out of the sale of your personal information
  • The right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information in the "Contact Us" section below.

14. EUROPEAN PRIVACY RIGHTS

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you may have additional rights under the General Data Protection Regulation (GDPR) or similar data protection laws. In addition to the rights described in Section 7, you may have the right to:

  • Lodge a complaint with a supervisory authority
  • Object to automated decision-making, including profiling
  • Understand the legal basis for our processing of your personal information

To exercise these rights, please contact us using the information in the "Contact Us" section below.

15. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Adaline, Inc.
251 Little Falls Drive
Wilmington, New Castle County
Delaware 19808
United States

Email: support@adaline.ai

We will respond to your request within a reasonable timeframe and in accordance with applicable law.